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Return Policy


  1. Defected Product: We carry out all necessary checks before shipping any order. However in this case it is sufficient to make the return within 7 calendar days from the date of purchase. In case of returning products and after technical verification that the defect is not due to misuse, the product will be replaced with new where available or other similar or superior technical features in consultation with the client. It is at the discretion of the company to return the money to the customer where not available, or the product is sold at a special price, or prior art, etc. Refunds will be made to the customer to cancel the debit or credit card refundable deposit in a bank account.

  2. Change of mind: Consumers can return the product purchased simply because of repentance (change of mind, decision), under the following terms and conditions

    • The return must be made no later than fourteen (14) calendar days.

    • The product must be in excellent condition (as new) just before the sale, in full original packaging (box, nylon, foam, etc.) and with all the original package contents.

    • In order the return To be acceptedthe original proof of purchase (receipt, invoice)must be shown by the person who originally purchased the product and whose elements are reflected in the purchase document. If the purchase was made by credit card will be required for presentation of the original coupon issued by the bank terminal.

    • According to the conditions and once the return of the product will be accepted the consumer is entitled to receive either a credit note of equal value to another market / product or receive cash back if the purchase was made with cash. Since the purchase was made by credit card, the purchase will be canceled and the corresponding transaction information (credit) credit card and not cash refund.

    • In case of repeated or refund and if The art of colour, in its sole discretion, considers that consumer refund rights abuses or acts in bad faith is entitled to refuse to return the product even if it met the above terms and conditions.

    • The art of colour reserves the right at any time to cancel or amend the return policy of publishing the relevant new terms and conditions on the website or stores.

    • The return policy does not cover The art of colour defective products covered by their respective warranties.

  3. How to Return

    • Direct at the The art of colour showroom for Free!

    • From Your Area!

We receive the returned items from your space by charging 8€ if it is rescinded (change of mind) and if it is free for Delivery Order with Defective product.