According to Article 11, paragraph 2 of Regulation (EU) 2023/988, traders who operate their own online store (eshop) are required to provide consumers with an easy and accessible electronic form for:
- Submitting complaints related to product safety
- Reporting accidents caused by the use of products
Please use the form below to submit your complaints regarding product safety and to report any accidents caused by such products.
One of our representatives will contact you as soon as possible.